SGC Airport Operations Trade and Tourism Inc. has established a quality and food safety management system covering the management service of the airport hotel and food and beverage areas it operates. We aim to keep guest and passenger satisfaction at the highest level by considering the legal requirements and expectations of the relevant parties during the services we provide.
The main elements of our integrated management system policy, which is compatible with our strategic goals.
• To offer clean and delicious products to our passengers in our hotel and rented food and beverage presentation areas with effective and friendly service by considering good hygiene practices.
• To integrate a comfortable accommodation service with delicious and hygienic food and beverage production and presentation for all our guests and passengers staying and using our airport hotel. While doing this, the comfort, cleanliness of the general areas of the hotel and the friendly service of our employees are our indispensable priorities.
• To prevent all kinds of discrimination and to offer the best service to our guests who benefit from our hotel with competitive pricing in accordance with the hotel concept regardless of language, religion, race, ethnic identity, age, gender, gender identity or expression, marital status and disability.
• To provide the best service while offering safe, hygienic products that meet the expectations of our guests and passengers by applying the requirements of food legislation without compromise in food and beverage production and presentation.
• To continuously improve the awareness of all our employees on food safety principles, general hygiene and customer satisfaction.
• To continuously improve the performance of the quality and food safety management system with new investments, improvements and measurements.
• To increase the awareness of the impact of the services we provide within our airport hotel on the environment and to encourage our employees to adopt the sustainability perspective as a company culture by informing them with regular trainings.
• To minimize waste throughout the hotel by applying strict procedures in food, beverage and other operation areas and to ensure that waste is eliminated if possible.
• To provide fair and equal opportunities in all human resources practices starting from the recruitment process of our employees, including career planning, compensation and performance evaluation, and to make improvements in line with the feedback we receive from our employees.